Active listening- indicating you are listening, rephrasing
repeating- what they say.
Empathetic- taking what’s being said and constructing it.
Showing that you care or you comprehend for others.
By listening to someone you have a better understanding of
what there trying to get across, there for you can communicate better.
These skills can help you avoid the main workplace conflict,
by being a good listener and being able to communicate, knowing that the point
is getting across because you have that ability to communicate if not then the
workers are not aligned. They may not meet the objective, and there would then
be no meaning dialogue or discussion and there for no progress being done.
Conflict in the work place is point blank just bad communication.
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